Three introductory Dynamics 365 courses retire January 29, 2027
Microsoft will retire AB-6003, AB-6004 and AB-7011 on January 29, 2027. The affected introductory courses cover Dynamics 365 Sales, Service and the modern Contact Center.
Microsoft says a consolidated beginner-level, self-paced training experience will replace them, introducing connected customer workflows, AI agents and Business Applications in Work IQ.
The planned experience will provide a foundation for deeper Sales (AB-210), Customer Service (MB-230) and Contact Center (AB-250) learning paths. The notice lists no associated credential retirement and gives no release date for the replacement experience.
Plan for the consolidated beginner-level self-paced training described by Microsoft; a replacement launch date is not announced.
Partner briefing
- What it is
Three beginner-level Dynamics 365 courses have an announced retirement date.
- What’s changing
AB-6003, AB-6004 and AB-7011 retire January 29, 2027; consolidated self-paced training is planned.
- Why it matters
The replacement is intended to feed into intermediate implementation and configuration learning paths.
- Who it affects
Training providers and learners studying Dynamics 365 sales, service and contact-center fundamentals.