New AI capabilities across Microsoft business applications
Microsoft’s new partner briefing groups recent business-application capabilities by rollout status.
✅ Sales and Service skills are generally available in Copilot and Cowork and remain in public preview in Autopilot.
🧪 CRM in the flow of work, Sales Development Agent, Service Agent and Microsoft Contact Center Intelligence are in public preview.
🔒 Agent Accounts in Copilot Studio are in private preview.
The briefing is aimed at partners planning CRM modernization, business-process automation and contact-center engagements; it does not state that every capability is generally available.
Partner briefing
- What it is
A partner-facing summary of new AI capabilities across CRM, service, automation and contact centers.
- What’s changing
Microsoft separates generally available Sales and Service skills from public-preview CRM and contact-center capabilities and private-preview Agent Accounts.
- Why it matters
The rollout-stage distinctions help partners avoid presenting preview capabilities as generally available in customer plans.
- Who it affects
AI Business Solutions partners, Dynamics 365 practices, Copilot Studio specialists and systems integrators.