Prepare customers for a simpler, unified Microsoft Copilot app experience
🤖 Microsoft’s Copilot app update makes work and personal accounts easier to distinguish across web, desktop and mobile.
⏳ Announced rollout began August 18, 2026, with clearer account labels, a green shield for Entra work accounts, updated branding and a move from m365.cloud.microsoft to copilot.cloud.microsoft.
🛡️ Existing security, compliance and governance controls stay unchanged.
👉 Partners should check that customer network and access policies allow the new address, because automatic redirection cannot help when that destination is blocked.
⏳ The desktop preview and broader rollout had separate timing, so tenant-specific Message Center guidance remains relevant.
Partner briefing
- What it is
Clearer work/personal accounts in the Copilot app.
- What’s changing
Rollout began August 18, 2026 with account labels, an Entra green shield and copilot.cloud.microsoft. Existing security and governance controls remain.
- Why it matters
Check network policies allow the new address; redirection cannot bypass a blocked destination. Follow tenant-specific rollout guidance.
- Who it affects
Partners administering or supporting Copilot environments.