Five-year Surface commercial protection plans expand to more markets
Microsoft’s November 4 announcement confirms expanded five-year commercial protection options for eligible Surface devices, effective October 1, 2026.
The options cover Extended Hardware Service for mechanical breakdowns and Microsoft Complete for Business, which also covers battery wear and accidental handling damage under applicable terms.
Availability, device eligibility, ordering, coverage and exclusions depend on the market and plan. Microsoft directs customers to their representative or an authorized partner to review those details.
Direct requests through Surface Management Portal are described as coming soon, rather than already available. The expansion gives commercial customers additional protection terms for longer device deployments.
Partner briefing
- What it is
Expanded Surface commercial protection terms.
- What’s changing
Five-year plans became available in additional commercial markets from October 1.
- Why it matters
Customers can align purchased protection with longer device lifecycles.
- Who it affects
Eligible commercial Surface customers and authorized Microsoft partners.