SMB referral response window falls to five calendar days on November 2
Partners will have five calendar days to accept or reject Microsoft-shared SMB referrals from November 2, 2026, down from 14 days. Unanswered referrals expire and may be reassigned. Corporate and Enterprise referrals retain their 14-day response period.
The change affects partners managing referrals in Partner Center.
Partner briefing
- What it is
SMB referral acceptance SLA changes.
- What’s changing
Five calendar days from November 2.
- Why it matters
Expired referrals may be rerouted.
- Who it affects
Partners with Partner Center referrals.